Performance-based policy in offender rehabilitation: Limitation or innovation for front-line workers in Liaison and Diversion services?

In recent years, the English government has been using competitive elements in the process of allocating public funds through policy. Front-line workers struggle with the limitations imposed by such a model. A qualitative case study was conducted to investigate the impact of a new performance-based...

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Bibliographic Details
Authors: Rocha, Paulo (Author) ; Holmen, Ann-Karin (Author)
Format: Electronic Article
Language:English
Published: 2020
In: Probation journal
Year: 2020, Volume: 67, Issue: 3, Pages: 198-213
Online Access: Presumably Free Access
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Keywords:
England
Wales
Liaison and Diversion
front-line workers
Innovation
Limitations
Offender rehabilitation
performance-based policymaking
Description
Summary:In recent years, the English government has been using competitive elements in the process of allocating public funds through policy. Front-line workers struggle with the limitations imposed by such a model. A qualitative case study was conducted to investigate the impact of a new performance-based policy on front-line workers of a public service called Liaison and Diversion. The findings demonstrated that professionals have been adapting the policy to local circumstances found at the street level. We argued that adaptation is a form of employee-based innovation that optimises the use of scarce resources and customises services to the clients.
ISSN:1741-3079
DOI:10.1177/0264550520926578