Citizen self-presentation and aggression in ticket fining events: a video observational study
Despite the risk of employee victimization, research on deviant citizen behavior in frontline encounters is limited. When passengers are issued a fine on the bus, they sometimes respond aggressively toward the ticket inspector. This article identifies how citizens present themselves in ticket fining...
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| Tipo de documento: | Electrónico Artículo |
| Lenguaje: | Inglés |
| Publicado: |
2022
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| En: |
Deviant behavior
Año: 2022, Volumen: 43, Número: 8, Páginas: 897-911 |
| Acceso en línea: |
Volltext (kostenfrei) Volltext (kostenfrei) |
| Journals Online & Print: | Gargar...
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| Verificar disponibilidad: | HBZ Gateway |