Citizen self-presentation and aggression in ticket fining events: a video observational study
Despite the risk of employee victimization, research on deviant citizen behavior in frontline encounters is limited. When passengers are issued a fine on the bus, they sometimes respond aggressively toward the ticket inspector. This article identifies how citizens present themselves in ticket fining...
| Main Author: | |
|---|---|
| Contributors: | |
| Format: | Electronic Article |
| Language: | English |
| Published: |
2022
|
| In: |
Deviant behavior
Year: 2022, Volume: 43, Issue: 8, Pages: 897-911 |
| Online Access: |
Volltext (kostenfrei) Volltext (kostenfrei) |
| Journals Online & Print: | Drawer...
|
| Check availability: | HBZ Gateway |