‘Pushed from above and pushed from below’: Emotional labour and dual identities amongst senior probation officers in England and Wales

Senior Probation Officer’s (SPOs) in England and Wales work at the ‘front and centre’ of the organisation’s hierarchy. They act as both manager and developer of frontline probation practitioners. Previous research has focused on the emotional labour undertaken by probation practitioners yet there is...

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Detalles Bibliográficos
Autor principal: Westaby, Chalen (Autor)
Otros Autores: Phillips, Jake ; Ainslie, Sam ; Fowler, Andrew
Tipo de documento: Electrónico Artículo
Lenguaje:Inglés
Publicado: 2023
En: European journal of probation
Año: 2023, Volumen: 15, Número: 1, Páginas: 40-59
Acceso en línea: Volltext (kostenfrei)
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Verificar disponibilidad: HBZ Gateway
Palabras clave:
staff well-being
Probation
middle managers
Managerialism
Identity
Emotional labour