Is Computer-based Communication A Valuable Addition to Victim-offender Mediation? A Qualitative Exploration among Victims, Offenders and Mediators

Computer-based communication (CBC) has become an inevitable aspect of our communication infrastructure and a lasting alternative to face-to-face conversations. Yet, CBC (e.g. video conferencing) is not common practice for victim-offender mediation (VOM). Based on eighteen semi-structured interviews...

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Bibliographic Details
Main Author: Bonensteffen, Florian (Author)
Contributors: Zebel, Sven ; Giebels, Ellen
Format: Electronic Article
Language:English
Published: 2022
In: Victims & offenders
Year: 2022, Volume: 17, Issue: 8, Pages: 1173-1195
Online Access: Presumably Free Access
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Keywords:
ICT based communication
Restorative Justice
Victim-offender mediation
digital communication
Description
Summary:Computer-based communication (CBC) has become an inevitable aspect of our communication infrastructure and a lasting alternative to face-to-face conversations. Yet, CBC (e.g. video conferencing) is not common practice for victim-offender mediation (VOM). Based on eighteen semi-structured interviews with adult victims, offenders and mediators, we provide a heuristic assessment of CBC applicability in VOM. Interviewees associated CBC with higher environmental safety compared to face-to-face mediation, and with richer emotional information compared to indirect VOM (e.g., letter exchange). Risks comprised technical and privacy concerns. Our findings provide insight into stakeholder perceptions of the usability of CBC-VOM and thus directions for effective employment.
ISSN:1556-4991
DOI:10.1080/15564886.2021.2020946