Is Computer-based Communication A Valuable Addition to Victim-offender Mediation? A Qualitative Exploration among Victims, Offenders and Mediators

Computer-based communication (CBC) has become an inevitable aspect of our communication infrastructure and a lasting alternative to face-to-face conversations. Yet, CBC (e.g. video conferencing) is not common practice for victim-offender mediation (VOM). Based on eighteen semi-structured interviews...

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Detalles Bibliográficos
Autores principales: Bonensteffen, Florian (Autor) ; Zebel, Sven (Autor) ; Giebels, Ellen 1969- (Autor)
Tipo de documento: Electrónico Artículo
Lenguaje:Inglés
Publicado: 2022
En: Victims & offenders
Año: 2022, Volumen: 17, Número: 8, Páginas: 1173-1195
Acceso en línea: Presumably Free Access
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Palabras clave:
ICT based communication
digital communication
Victim-offender mediation
Restorative Justice
Descripción
Sumario:Computer-based communication (CBC) has become an inevitable aspect of our communication infrastructure and a lasting alternative to face-to-face conversations. Yet, CBC (e.g. video conferencing) is not common practice for victim-offender mediation (VOM). Based on eighteen semi-structured interviews with adult victims, offenders and mediators, we provide a heuristic assessment of CBC applicability in VOM. Interviewees associated CBC with higher environmental safety compared to face-to-face mediation, and with richer emotional information compared to indirect VOM (e.g., letter exchange). Risks comprised technical and privacy concerns. Our findings provide insight into stakeholder perceptions of the usability of CBC-VOM and thus directions for effective employment.
ISSN:1556-4991
DOI:10.1080/15564886.2021.2020946