Putting a face to a name: Telephone contact as part of a blended approach to probation supervision

This article is about the experience of telephone supervision from the perspective of practitioners. It is set in the context of the Covid-19 pandemic, which changed and challenged the nature of probation supervision and required service users and supervisors to communicate remotely, using the telep...

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Detalles Bibliográficos
Autor principal: Dominey, Jane 1965- (Autor)
Otros Autores: Coley, David ; Devitt, Kerry Ellis ; Lawrence, Jess
Tipo de documento: Electrónico Artículo
Lenguaje:Inglés
Publicado: 2021
En: Probation journal
Año: 2021, Volumen: 68, Número: 4, Páginas: 394-410
Acceso en línea: Volltext (kostenfrei)
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Palabras clave:
Covid-19
Pandemie
Telearbeit
Bewährungshilfe
Telephone supervision
Relationships
Professional discretion
Blended supervision
Probation Supervision
Descripción
Sumario:This article is about the experience of telephone supervision from the perspective of practitioners. It is set in the context of the Covid-19 pandemic, which changed and challenged the nature of probation supervision and required service users and supervisors to communicate remotely, using the telephone, rather than by meeting face-to-face. The article explores some of the impacts and consequences of telephone contact and examines the extent to which this approach has a part to play in future, post-pandemic, ways of working.The article draws on findings from a research project examining remote supervision practice during the pandemic. Fieldwork (comprising an online survey and a series of semi-structured interviews) was conducted between July and September 2020 in three divisions within an English community rehabilitation company. The article reinforces the importance of face-to-face work in probation practice but suggests that there is scope to retain some use of telephone supervision as part of a future blended practice model. Further thinking about telephone supervision might consider these three themes identified in the research: remote working limits the sensory dimension of supervision, relationships remain at the heart of practice, and good practice requires professional discretion.
ISSN:1741-3079
DOI:10.1177/02645505211050870