Performance-based policy in offender rehabilitation: Limitation or innovation for front-line workers in Liaison and Diversion services?
In recent years, the English government has been using competitive elements in the process of allocating public funds through policy. Front-line workers struggle with the limitations imposed by such a model. A qualitative case study was conducted to investigate the impact of a new performance-based...
| 1. VerfasserIn: | |
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| Medienart: | Elektronisch Aufsatz |
| Sprache: | Englisch |
| Veröffentlicht: |
2020
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| In: |
Probation journal
Jahr: 2020, Band: 67, Heft: 3, Seiten: 198-213 |
| Online-Zugang: |
Vermutlich kostenfreier Zugang Volltext (lizenzpflichtig) |
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| 520 | |a In recent years, the English government has been using competitive elements in the process of allocating public funds through policy. Front-line workers struggle with the limitations imposed by such a model. A qualitative case study was conducted to investigate the impact of a new performance-based policy on front-line workers of a public service called Liaison and Diversion. The findings demonstrated that professionals have been adapting the policy to local circumstances found at the street level. We argued that adaptation is a form of employee-based innovation that optimises the use of scarce resources and customises services to the clients. | ||
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