Is Police Integrity an Important Predictor of Citizen Satisfaction in Police in Post-colonial Emerging Democracies? The Case of India

The focus of this study is to examine citizen satisfaction with the police. Specifically, the authors aim to understand the factors that determine citizen satisfaction with police services in India, a former English colony and a relatively new republic that has achieved a significant economic develo...

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Detalles Bibliográficos
Autor principal: Nalla, Mahesh (Autor)
Otros Autores: Hamm, Joseph A. ; Paek, Seung Yeop
Tipo de documento: Electrónico Artículo
Lenguaje:Inglés
Publicado: 2018
En: Asian journal of criminology
Año: 2018, Volumen: 13, Número: 1, Páginas: 19-34
Acceso en línea: Volltext (Resolving-System)
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Palabras clave:
Citizen satisfactionwith police
Procedural fairness
Professionalism
India
Descripción
Sumario:The focus of this study is to examine citizen satisfaction with the police. Specifically, the authors aim to understand the factors that determine citizen satisfaction with police services in India, a former English colony and a relatively new republic that has achieved a significant economic development in recent decades. Findings from analysis of a convenience sample (N = 845) obtained from four Northern states in India suggest that perceived procedural fairness, fear of crime, and age of the respondents predict satisfaction with police services. Moreover, perceived professionalism of police officers is found to increase their perceived procedural fairness.
ISSN:1871-014X
DOI:10.1007/s11417-017-9254-9