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Constrained Gatekeepers of the Criminal Justice Footprint: A Systematic Social Observation Study of 9-1-1 Calltakers and Dispatchers

by Lum, Cynthia (Author)
in: Justice quarterly, 37 (2020), 7, Seite 1176-1198

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Gender Eclipsed? Racial Hierarchies in Transnational Call Center Work

by Mirchandani, Kiran 1968- (Author)
in: Social justice, 32 (2005), 4, Seite 105-119

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