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140716s2013 xx |||||o 00| ||eng c |
| 020 |
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|a 9781847429223
|c pbk.
|9 978-1-84742-922-3
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|a 9781847429230
|c hbk.
|9 978-1-84742-923-0
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|a 9781447314141
|c Online
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|a Laird, Siobhan E.
|4 aut
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| 245 |
1 |
0 |
|a Child protection
|b managing conflict, hostility and aggression
|c Siobhan E. Laird
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| 264 |
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1 |
|a Bristol
|b Policy Press
|c 2013
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| 300 |
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|a IX, 267 S.
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| 336 |
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|a Text
|b txt
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|a Computermedien
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|a Online-Ressource
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|a Description based upon print version of record
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|a ""Child Protection""; ""Contents""; ""Acknowledgements""; ""1. Introduction""; ""Aggression and social work internationally""; ""Failures in practice and training""; ""Using case studies to explore child protection practice""; ""Child protection and safeguarding""; ""Structure of the book""; ""Tensions in child protection practice""; ""Incidence of conflict in child protection""; ""Incidence of aggression against social workers""; ""Nature of abuse and violence against social workers""; ""Under-reporting of aggression against social workers""; ""Conflict and aggression in the workplace""
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| 505 |
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|a ""Health impacts on social workers""""Protecting social workers from aggression""; ""Points for practice""; ""2. Theories of conflict and aggression""; ""Theory for conflict and aggression""; ""Definition of conflict""; ""Definition of aggression""; ""Passive-aggressive behaviour""; ""Biology and aggression""; ""Social learning theory and aggression""; ""Violation of social norms""; ""Frustration�aggression hypothesis""; ""Displaced and safety-valve aggression""; ""Stress""; ""Environmental stressors and aggression""; ""Stress and the social work role""; ""Gender and aggression""
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| 505 |
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|a ""Alcohol and aggression""""Drug misuse and aggression""; ""Mental health and aggression""; ""Social interaction theory""; ""Self-control and aggression""; ""Points for practice""; ""3. Managing conflict with colleagues""; ""Conflicts in the workplace""; ""Case Study 3.1: Victoria Climbié""; ""The impact of underfunding""; ""Organisational structure and stress""; ""Physical working environment and stress""; ""Managing stress in the workplace""; ""Case Study 3.2: Peter Connelly""; ""Understaffing, staff turnover and workloads""; ""Information and communication technology""
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| 505 |
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|a ""Performance management""""Agency context and the fostering of conflict""; ""Addressing conflicts stemming from the agency context""; ""Integrative negotiation""; ""Conflict between individual social workers""; ""When negotiation fails""; ""Points for practice""; ""4. Conflict with management""; ""Conflict with managers""; ""Case Study 4.1: Victoria Climbié""; ""Excessive caseloads""; ""Negotiating on workloads""; ""Inadequate supervision""; ""Negotiating with front-line managers""; ""Assertive, non-assertive and aggressive behaviours""; ""Socialisation and assertiveness""
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| 505 |
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|a ""Belief systems and assertiveness""""Non-verbal communication and assertion""; ""Case Study 4.2: Lost in care""; ""Conflict with front-line management""; ""Conflict with senior management""; ""Power relationships in the workplace""; ""When negotiation fails""; ""Points for practice""; ""5. Conflict between teams and agencies""; ""Conflict between multidisciplinary colleagues""; ""Case Study 5.1: Victoria Climbié ""; ""Conflict between social workers at Brent and medical colleagues""; ""Power in negotiations with multidisciplinary colleagues""; ""Making requests to others""
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|a ""Conflict between social workers at Haringey and medical colleagues""
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| 520 |
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|a As they intervene in families to reduce the risk of harm to children, child protection social workers around the world are confronting increasingly high levels of hostility and aggression from some parents. Investigations into the deaths of children known to social services have accused social workers of failing to use their professional authority to challenge parents. This much needed book analyses public inquiries and serious case reviews to reveal the dynamics of hostility and aggression which contribute to the failure to protect children. These can occur within the office environment and between social workers and parents or their partners. The book details applied theories of aggression in conjunction with the skills required for dealing with anger, conflict and aggression. A set of tools and reflective exercises assists the application of theory to day-to-day child protection practice. This indispensable and practical text is ideal for social work students, practitioners, trainers and academics specialising in child protection.
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|i Print version
|a Child Protection : Managing Conflict, Hostility and Aggression
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|u https://ebookcentral.proquest.com/lib/kxp/detail.action?docID=3030238
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