Competing Through Service: Entrepreneurial Bricolage and the Servitization of Local Drug Markets

Customer services has long been a central pillar of drug sellers’ attempts to build and maintain customer loyalty. However, recent years have seen an intensification of this process. This article draws upon the concept of ‘entrepreneurial bricolage’ to elucidate customer service provisions as a mark...

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Bibliographic Details
Authors: Søgaard, Thomas Friis (Author) ; Salinas, Mike (Author)
Format: Electronic Article
Language:English
Published: 2025
In: The British journal of criminology
Year: 2025, Volume: 65, Issue: 6, Pages: 1351-1368
Online Access: Volltext (lizenzpflichtig)
Check availability: HBZ Gateway
Keywords:
Drug markets
Marketing
customer service
Innovation
Bricolage