‘To whom am I speaking?’; Public responses to crime reporting via live chat with human versus AI police operators

Driven by social and technological change and the imperative to enhance efficiency, police have in recent years adopted various technologies to transform their interactions with the public. In the UK, these initiatives often fall under ‘transformation’ agendas, promoting ‘channel choice’ strategies...

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Bibliographic Details
Authors: Bradford, Ben (Author) ; Kyprianides, Arabella (Author) ; Andrews, Will (Author) ; Aston, Elizabeth (Author) ; Clayton, Estelle (Author) ; O’Neill, Megan (Author) ; Wells, Helen (Author)
Format: Electronic Article
Language:English
Published: 2025
In: Policing and society
Year: 2025, Volume: 35, Issue: 8, Pages: 1036-1052
Online Access: Volltext (kostenfrei)
Check availability: HBZ Gateway
Keywords:
Procedural Justice
human operator
AI operator
Online crime reporting