RT Article
T1 Calling the police via 911 versus a non-emergency number: variation among telephone reporting methods and their implications for public safety
JF Crime & delinquency
VO 00
SP 1
OP 21
A1 Simpson, Rylan
LA English
YR 2024
UL https://krimdok.uni-tuebingen.de/Record/1934798231
AB Much police activity occurs at the request of the public. Most requests from the public are received by the police via telephone. I assessed and compared the characteristics of ~255,000 police calls for service generated via calls to 911 and non-emergency numbers. Dispatched calls for service generated via 911 calls were, on average, higher priority and dispatched faster and to more officers who arrived quicker and spent longer on-scene than dispatched calls for service generated via non-emergency calls. Nonetheless, many emergent events were reported via non-emergency numbers. I highlight the implications of telephone reporting methods for public safety, interrogate the concept of an “emergency” as it applies to policing, and describe the importance of non-emergency call handling for policing operations.
NO Literaturverzeichnis: Seite 19-21
K1 911
K1 call-takers
K1 Calls for service
K1 dispatchers
K1 Policing
K1 Public safety
DO 10.1177/00111287241295679