RT Article
T1 ‘A prioritizing game’: coachability in Canadian parole workplace culture
JF Criminal justice studies
VO 38
IS 1
SP 1
OP 21
A1 Taylor, Micheal P.
A1 Ricciardelli, Rose 1979-
A1 Maier, Katharina
A1 Norman, Mark
A2 Ricciardelli, Rose 1979-
A2 Maier, Katharina
A2 Norman, Mark
LA English
YR 2025
UL https://krimdok.uni-tuebingen.de/Record/192721825X
AB In this article, we examine systemic challenges in Canada’s federal parole service through a qualitative study of organizational stressors, including job strain, role conflict, effort-reward imbalance, and status inconsistency based on interviews with 28 parole officers. Using a semi-grounded constructivist approach integrating appreciative inquiry and ethnomethodological insights, we explore carceral workplace culture across prison and community settings. Findings show how administrative harms, resource precarity, and a managerial focus on quantitative metrics create entropic conditions that undermine therapeutic relationships, organizational justice, and parole officers’ well-being. To address these challenges, we apply the theoretical framework of coachability, offering it as a deontological approach rooted in care ethics and organizational learning. Coachability fosters continuous improvement by aligning operational feedback with intrinsic motivations, enabling parole officers to navigate workplace stressors and enhance relational outcomes. By bridging occupational health determinants with organizational goals, we theorize that coachability can mitigate burnout, improve role clarity, and reimagine parole work as an equitable and sustainable system of resiliency potential. These findings contribute to scholarship on organizational citizenship behavior that advances a model of justice and human flourishing in contemporary parole work.
K1 Social Determinants of Health
K1 human resources and administrative harm
K1 parole workplace culture
K1 Care Ethics
K1 effort-reward imbalance
K1 Organizational stressors
DO 10.1080/1478601X.2025.2470165