RT Article
T1 ‘Not in touch’: Nonverbal communication and frontline perceptions of inter-organizational justice in parole work
JF Theoretical criminology
VO 28
IS 3
SP 382
OP 404
A1 Taylor, Micheal P
A2 Ricciardelli, Rose 1979-
LA English
YR 2024
UL https://krimdok.uni-tuebingen.de/Record/1898382565
AB We conducted semi-structured interviews with 17 parole officers working in Canadian federal correctional services to understand how their perceptions mediate well-being. Our study elucidates dimensions of interactional justice related to three elements of nonverbal communication theory (i.e. haptics, proxemics and kinesics). By centralizing the voices of our participants, we show how nonverbal communication theory mediates organizational citizenship behaviour and the multi-construct concepts of justice. Framing interpretations with how public employees interact, we reflect on the impacts to which correctional workers—as public safety employees—perceive their criminal justice employment. We argue exploration into nonverbal communication, and a deeper understanding of how correctional services govern, may provide structural accountability by closing a loop in organizational knowledge flow.
K1 Resilience
K1 organizational citizenship behaviour
K1 interactional justice
K1 human resource allocation
K1 decision making and judgement
K1 Bureaucratic governance
DO 10.1177/13624806231195839