RT Article
T1 Understanding Engagement With Forensic Smartphone Apps: The Service Design Engagement Model
JF International journal of offender therapy and comparative criminology
VO 68
IS 10/11
SP 1106
OP 1123
A1 Ross, Stuart
A2 Wood, Mark A.
A2 Johns, Diana
A2 Murphy, John
A2 Baird, Ron
A2 Alford, Brooke
LA English
YR 2024
UL https://krimdok.uni-tuebingen.de/Record/1895165717
AB Justice services have begun to integrate the use of mobile applications into treatment, support, and rehabilitative programs for forensic clients. One such application that been adopted to support forensic clients is “eRecovery”: a smartphone application that provides clients recovering from a substance addiction with support for managing relapse. In this article, we report on evaluation findings from a trial of eRecovery in an Australian Community Justice Centre, and reflect on several issues relating to fostering and sustaining client engagement with similar applications within forensic and justice settings. We propose the Service Design Engagement Model to organize, visualize, and describe the stages and factors important to adoption, appropriation, and on-going routine use of the software by forensic clients. The model recognizes the role of contextual and environmental factors in supporting users through the early stages of engagement, and the importance of user agency in longer-term engagement with therapeutic apps.
K1 user engagement
K1 mobile applications
K1 digital interventions
K1 eHealth
DO 10.1177/0306624X221106323