RT Research Data
T1 Creating citizen-consumers: changing relationships and identifications, 2003-2005
A1 Clarke, John 1950-
LA English
PP Colchester
PB UK Data Service
YR 2007
UL https://krimdok.uni-tuebingen.de/Record/1875964711
AB This project was situated in a number of significant political, policy and academic debates. Citizens and consumers are typically thought of as antagonistic terms, reflecting the institutional oppositions between state and market, public and private, collectivism and individualism. As a result, addressing citizens as consumers of public services implies a shift from the collectivist and state-centric formations of post-war welfarism to the individualist and market-centric formations associated with neo-liberalism. Although it derives from the Conservative governments of the 1980s and 1990s, Labour governments since 1997 have placed the citizen-consumer in a central role in the modernisation and reform of public services in the UK. A model of consumer choice has increasingly been identified as the means of empowering the citizen-consumer. The project centred on two key propositions. Firstly, policies on consumerism and choice are likely to produce shifting relationships between the providers and users of public services, but these may be service-specific. Secondly, the figure of the citizen-consumer may not capture the complexity of service user identifications. Also, the project had four main objectives: to trace the development of consumerist relationships in British social policy; to explore the forms such relationships take in different services, sectors and political cultures; to examine how consumer identities articulate with other identities among service users and service providers; and to situate the shift to consumerist relationships in social policy in the UK in an international context.
K1 Consumers
K1 Consumption
K1 customer service
K1 Decision Making
K1 doctor-patient relationship
K1 Market Economy
K1 police services
K1 police-community relationship
K1 Private Sector
K1 Privatization
K1 Satisfaction
K1 Social Welfare
K1 social welfare services provider
K1 state health services
K1 state responsibility
K1 Forschungsdaten
DO 10.5255/UKDA-SN-5590-1