RT Book
RT Statistics
T1 Metropolitan police service user satisfaction survey, 2005/06-2017/18
LA English
PP Colchester
PB UK Data Service
YR 2019
ED 5th edition
UL https://krimdok.uni-tuebingen.de/Record/1871550386
AB The Metropolitan Police Service User Satisfaction Survey (MPS USS) (formerly known as the Crime Victim Survey) is a corporate survey tool used to measure crime victims' satisfaction with a specific instance of their contact with police. The survey covers the process from initial contact with police, through to police action and follow-up, whilst considering police treatment throughout the process. These elements feed into the main measure of 'Overall Satisfaction', and the results feed into the 'Citizen Focus' domain of Home Office measures. The Overall Satisfaction measure is further explored in order to monitor difference in satisfaction between white and black and minority ethnic (BME) groups, as well as victims of racist incidents. The results are gathered through telephone interviews with c. 18,000 victims a year, by an external market research company on behalf of the MPS. Victims are interviewed 6-12 weeks after they have reported the crime, and interviewing takes place throughout the year. The file currently includes data from 32 quarters between 2005/6 and 2017/18, though the documentation largely covers 2011 onwards. The sample includes victims of burglary, violent crime, vehicle crime, racially-motivated and homophobic crime, between the ages of 16 to 85 years. It excludes victims of domestic violence, serious assaults and sexual offences. Road Traffic Collision victims have not been surveyed since the fiscal year 2012-13. The USS data is reported quarterly within the MPS, and is also provided to the Home Office and Her Majesty's Inspectorate of Constabulary (HMIC).
NO This study is currently embargoed and therefore unavailable for download/order (Stand: 29.11.2023)
K1 Age
K1 Assault
K1 Attitudes
K1 Burglary
K1 crime and security
K1 crime victims
K1 criminal courts
K1 CRIMINAL justice system
K1 Criminal law
K1 debilitative illness
K1 Disabilities
K1 Discrimination
K1 discrimination against homosexuals
K1 economic activity
K1 English (language)
K1 ethnic groups
K1 Fear of crime
K1 Gender
K1 Households
K1 information needs
K1 Injuries
K1 Law Enforcement
K1 legal procedure
K1 Marital Status
K1 Neighbourhoods
K1 newspaper readership
K1 offences
K1 peaceful coexistenz
K1 place of birth
K1 Police Corruption
K1 Police Personnel
K1 police services
K1 police-community relationship
K1 Policing
K1 Racial Discrimination
K1 Religious Affiliation
K1 road accidents
K1 satisfaction with services
K1 Sexuality
K1 socio-economic status
K1 Theft
K1 Statistik : 2005/06-2017/18 : Großbritannien
DO 10.5255/UKDA-SN-7084-5