“I Have Only Checked after the Event”: Consumer Approaches to Safe Online Shopping

Online shopping has now become very common, with consumers increasingly opting to purchase products on the World Wide Web instead of visiting traditional “bricks and mortar” stores, particularly during the COVID-19 pandemic. This has, however, also provided significant opportunities for offenders to...

Full description

Saved in:  
Bibliographic Details
Main Author: Whittaker, Jack Mark (Author)
Contributors: Edwards, Matthew ; Cross, Cassandra ; Button, Mark 1969-
Format: Electronic Article
Language:English
Published: 2023
In: Victims & offenders
Year: 2023, Volume: 18, Issue: 7, Pages: 1259-1281
Online Access: Volltext (kostenfrei)
Journals Online & Print:
Drawer...
Check availability: HBZ Gateway
Keywords:
E-commerce
consumer safety
retail fraud
shopping scams
Online shopping fraud

MARC

LEADER 00000caa a22000002c 4500
001 1868665712
003 DE-627
005 20250112054924.0
007 cr uuu---uuuuu
008 231028s2023 xx |||||o 00| ||eng c
024 7 |a 10.1080/15564886.2022.2130486  |2 doi 
035 |a (DE-627)1868665712 
035 |a (DE-599)KXP1868665712 
040 |a DE-627  |b ger  |c DE-627  |e rda 
041 |a eng 
084 |a 2,1  |2 ssgn 
100 1 |a Whittaker, Jack Mark  |e VerfasserIn  |4 aut 
245 1 0 |a “I Have Only Checked after the Event”: Consumer Approaches to Safe Online Shopping 
264 1 |c 2023 
336 |a Text  |b txt  |2 rdacontent 
337 |a Computermedien  |b c  |2 rdamedia 
338 |a Online-Ressource  |b cr  |2 rdacarrier 
520 |a Online shopping has now become very common, with consumers increasingly opting to purchase products on the World Wide Web instead of visiting traditional “bricks and mortar” stores, particularly during the COVID-19 pandemic. This has, however, also provided significant opportunities for offenders to abuse the inherent trust-based nature of online shopping, whereby consumers typically do not see the products physically prior to purchasing them. As such, this article sets out to examine the actions and behaviors that individuals take to prevent online shopping fraud and what, if any, discrepancy exists between prevention messaging and consumer behavior. To accomplish this, the study utilizes secondary survey data (n = 3478 respondents) obtained from a private-sector initiative called ScamAdviser. The results find that many respondents do not use appropriate behaviors to reduce their risk when shopping online and that furthermore there is reason to believe that consumers are not served well by the online safety advice that they are given. The paper argues that there is scope to increase guardianship through better prevention advice being communicated to online shoppers. 
650 4 |a E-commerce 
650 4 |a consumer safety 
650 4 |a retail fraud 
650 4 |a shopping scams 
650 4 |a Online shopping fraud 
700 1 |a Edwards, Matthew  |e VerfasserIn  |4 aut 
700 1 |a Cross, Cassandra  |e VerfasserIn  |0 (DE-588)1139870920  |0 (DE-627)898402107  |0 (DE-576)488554683  |4 aut 
700 1 |a Button, Mark  |d 1969-  |e VerfasserIn  |0 (DE-588)1034622234  |0 (DE-627)746028695  |0 (DE-576)183885392  |4 aut 
773 0 8 |i Enthalten in  |t Victims & offenders  |d London [u.a.] : Taylor & Francis, 2006  |g 18(2023), 7, Seite 1259-1281  |h Online-Ressource  |w (DE-627)512879672  |w (DE-600)2237556-9  |w (DE-576)272350850  |x 1556-4991  |7 nnas 
773 1 8 |g volume:18  |g year:2023  |g number:7  |g pages:1259-1281 
856 4 0 |u https://doi.org/10.1080/15564886.2022.2130486  |x Resolving-System  |z kostenfrei  |3 Volltext 
935 |a mkri 
951 |a AR 
ELC |a 1 
LOK |0 000 xxxxxcx a22 zn 4500 
LOK |0 001 4399380713 
LOK |0 003 DE-627 
LOK |0 004 1868665712 
LOK |0 005 20231028043604 
LOK |0 008 231028||||||||||||||||ger||||||| 
LOK |0 035   |a (DE-2619)KrimDok#2023-10-27#CDCDAD8BBCD493CF8CABE6F10B612B3822895675 
LOK |0 040   |a DE-2619  |c DE-627  |d DE-2619 
LOK |0 092   |o n 
LOK |0 852   |a DE-2619 
LOK |0 852 1  |9 00 
LOK |0 935   |a zota 
OAS |a 1 
ORI |a SA-MARC-krimdoka001.raw