Consumer Experiences with Gift Card Payment Scams: Causes, Consequences, and Implications for Consumer Protection

Retail gift cards are requested by fraud perpetrators in many types of mass marketing scams because they are accessible to consumers and card values can be redeemed remotely and anonymously. We interviewed 27 individuals who experienced a gift card payment scam. Five themes emerged: (1) contexts of...

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Bibliographic Details
Authors: DeLiema, Marguerite (Author) ; Volker, Julia (Author) ; Worley, Arthur (Author)
Format: Electronic Article
Language:English
Published: 2023
In: Victims & offenders
Year: 2023, Volume: 18, Issue: 7, Pages: 1282-1310
Online Access: Volltext (lizenzpflichtig)
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Keywords:
consumer protection
emotional arousal
Trauma
Retail
Fraud
imposter scams
Prepaid cards