Crime victims’ satisfaction with police services: An assessment in one urban community

A 3‐month study examined crime victims’ satisfaction with police response to calls for service. Respondents were asked to rate officers with whom they interacted in overall satisfaction, and in courtesy/politeness, speed of response, concern, and helpfulness. Results indicate consistently high overa...

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Detalles Bibliográficos
Autor principal: Crews, Angela D. (Autor)
Otros Autores: Tewksbury, Richard
Tipo de documento: Electrónico Libro
Lenguaje:Inglés
Publicado: 2001
En:Año: 2001
Acceso en línea: Volltext (kostenfrei)
Verificar disponibilidad: HBZ Gateway
Descripción
Sumario:A 3‐month study examined crime victims’ satisfaction with police response to calls for service. Respondents were asked to rate officers with whom they interacted in overall satisfaction, and in courtesy/politeness, speed of response, concern, and helpfulness. Results indicate consistently high overall ratings. Nonparametric statistics indicate that female respondents rated officers significantly higher than male respondents, but no other demographic (age, race, education) or experiential variables (reason for call, location of problem, prior contact with police) significantly impacted ratings. Nonparametric correlations indicated that an officer's perceived helpfulness was the strongest correlate of overall satisfaction, while speed of response was the weakest