International comparison of bank fraud reimbursement: customer perceptions and contractual terms

The study presented in this article investigated to what extent bank customers understand the terms and conditions (T&Cs) they have signed up to. If many customers are not able to understand T&Cs and the behaviours they are expected to comply with, they risk not being compensated when their...

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Bibliographic Details
Authors: Abu-Salma, Ruba (Author) ; Stringhini, Gianluca (Author) ; Sasse, M Angela (Author) ; Murdoch, Steven J (Author) ; Hutchings, Alice (Author) ; Bohm, Nicholas (Author) ; Becker, Ingolf (Author) ; Anderson, Ross (Author)
Format: Electronic Article
Language:English
Published: 2016
In: Journal of Cybersecurity
Year: 2016
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