RT Article
T1 ‘Not everybody can do this job’: a qualitative inquiry into emotional labour from RCMP detachment services assistants
JF Policing and society
VO 33
IS 8
SP 985
OP 1003
A1 Jones, Mark
A2 Ricciardelli, Rose 1979-
A2 Norman, Mark Douglas
LA English
YR 2023
UL https://krimdok.uni-tuebingen.de/Record/1856827062
AB Many police organisations employ and rely on public servants to complete specialised tasks with their organisations. The Royal Canadian Mounted Police (RCMP) regularly hires public servants known as Detachment Services Assistants (DSAs) to take on various support roles. As part of DSAs’ many clerical and administrative responsibilities, these workers must often perform emotional labour across different job tasks, which in turn, can be a personal yet occupationally mandated source of stress and strain. In the current study, we draw from semi-structured interviews with DSAs (n = 54) to investigate the different situations in which DSAs undertake emotional labour, the various styles of emotional labour DSAs perform, and the negative toll emotional labour places on DSAs in their workplace. Our research aims to contribute to the broader emotional labour literature on policing and the niche police literature on public servants, a form of civilian staff, employed by the RCMP.
K1 occupational stress injuries
K1 Emotional labour
K1 civilian staff
K1 detachment services assistants
DO 10.1080/10439463.2023.2218973