You cannot hide your telephone lies: Providing a model statement as an aid to detect deception in insurance telephone calls
Deception research regarding insurance claims is rare but relevant given the financial loss in terms of fraud. In Study 1, a field study in a large multinational insurance fraud detection company, truth telling mock claimants (N = 19) and lying mock claimants (N = 21) were interviewed by insurance c...
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| Otros Autores: | ; ; ; |
| Tipo de documento: | Electrónico Artículo |
| Lenguaje: | Inglés |
| Publicado: |
2015
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| En: |
Legal and criminological psychology
Año: 2015, Volumen: 20, Número: 1, Páginas: 129-146 |
| Acceso en línea: |
Volltext (lizenzpflichtig) Volltext (lizenzpflichtig) |
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| Verificar disponibilidad: | HBZ Gateway |