You cannot hide your telephone lies: Providing a model statement as an aid to detect deception in insurance telephone calls

Deception research regarding insurance claims is rare but relevant given the financial loss in terms of fraud. In Study 1, a field study in a large multinational insurance fraud detection company, truth telling mock claimants (N = 19) and lying mock claimants (N = 21) were interviewed by insurance c...

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Bibliographic Details
Main Author: Leal, Sharon (Author)
Contributors: Vrij, Aldert 1960- ; Warmelink, Lara ; Vernham, Zarah ; Fisher, Ronald P.
Format: Electronic Article
Language:English
Published: 2015
In: Legal and criminological psychology
Year: 2015, Volume: 20, Issue: 1, Pages: 129-146
Online Access: Volltext (lizenzpflichtig)
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