RT Article
T1 Applying the Verifiability Approach to insurance claims settings: exploring the effect of the information protocol
JF Legal and criminological psychology
VO 22
IS 1
SP 47
OP 59
A1 Harvey, Adam C.
A2 Vrij, Aldert 1960-
A2 Nahari, Galit
A2 Ludwig, Katharina
LA English
YR 2017
UL https://krimdok.uni-tuebingen.de/Record/1846277558
AB Purpose. Lie detection in insurance claim settings is difficult as liars can easily incorporate deceptive statements within descriptions of otherwise truthful events. We examined whether the Verifiability Approach (VA) could be used effectively in insurance settings. According to the VA, liars avoid disclosing details that they think can be easily checked, whereas truth tellers are forthcoming with verifiable details. Method. The study experimentally manipulated notifying claimants about the interviewer's intention to check their statements for verifiable details (the ‘Information Protocol’). It was hypothesized that such an instruction would (1) encourage truth tellers to provide more verifiable details than liars and to report identifiable witnesses who had witnessed the event within their statements, and (2) would enhance the diagnostic accuracy of the VA. Participants reported 40 genuine and 40 fabricated insurance claim statements, in which half the liars and truth tellers were notified about the interviewer's intention to check their statements for verifiable details. Results. Both hypotheses were supported. In terms of accuracy, notifying claimants about the interviewer's intention to check their statements for verifiable details increased accuracy rates from around chance level to around 80%. Conclusion. The VA, including the information protocol, can be used in insurance settings.
NO Literaturverzeichnis: Seite 57-59
NO Gesehen am 26.05.2023
NO First published: 05 February 2016
K1 Verifiability Approach
K1 Deception detection
K1 Insurance
K1 verbal cues
DO 10.1111/lcrp.12092