RT Article T1 Just an ‘optional extra’ in the ‘victim toolkit’?: The culture, mechanisms and approaches of criminal justice organisations delivering restorative justice in England and Wales JF International review of victimology VO 29 IS 2 SP 217 OP 235 A1 Banwell-Moore, Rebecca LA English YR 2023 UL https://krimdok.uni-tuebingen.de/Record/1843379929 AB Despite policy and guidance stating that all victims of crime should have ‘equal access’ to restorative justice in England and Wales, victim participation remains low. Here, the ways in which criminal justice agents – responsible for providing victim services, including restorative justice – offer restorative justice to victims are explored. Drawing upon empirical data collected from criminal justice organisations in two police force areas, this article outlines what factors lie behind the inconsistencies found across police forces in terms of structure and delivery of restorative justice. Work pressures, differing views of the suitability or effectiveness of restorative justice and a lack of systematic guidance that underpins the work culture of criminal justice organisations all impede victims’ access to restorative justice. This paper concludes with recommendations for embedding a culture of restorative justice within criminal justice organisations based upon the principles of inclusivity and engagement. K1 Victim participation K1 Organisational Culture K1 Restorative Justice K1 Equal access DO 10.1177/02697580221079993