‘Pushed from above and pushed from below’: Emotional labour and dual identities amongst senior probation officers in England and Wales

Senior Probation Officer’s (SPOs) in England and Wales work at the ‘front and centre’ of the organisation’s hierarchy. They act as both manager and developer of frontline probation practitioners. Previous research has focused on the emotional labour undertaken by probation practitioners yet there is...

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Bibliographic Details
Authors: Westaby, Chalen (Author) ; Phillips, Jake (Author) ; Ainslie, Sam (Author) ; Fowler, Andrew (Author)
Format: Electronic Article
Language:English
Published: 2023
In: European journal of probation
Year: 2023, Volume: 15, Issue: 1, Pages: 40-59
Online Access: Volltext (kostenfrei)
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Keywords:
staff well-being
Probation
middle managers
Managerialism
Identity
Emotional labour