RT Article
T1 Is Computer-based Communication A Valuable Addition to Victim-offender Mediation? A Qualitative Exploration among Victims, Offenders and Mediators
JF Victims & offenders
VO 17
IS 8
SP 1173
OP 1195
A1 Bonensteffen, Florian
A1 Zebel, Sven
A1 Giebels, Ellen 1969-
A2 Zebel, Sven
A2 Giebels, Ellen 1969-
LA English
YR 2022
UL https://krimdok.uni-tuebingen.de/Record/182369117X
AB Computer-based communication (CBC) has become an inevitable aspect of our communication infrastructure and a lasting alternative to face-to-face conversations. Yet, CBC (e.g. video conferencing) is not common practice for victim-offender mediation (VOM). Based on eighteen semi-structured interviews with adult victims, offenders and mediators, we provide a heuristic assessment of CBC applicability in VOM. Interviewees associated CBC with higher environmental safety compared to face-to-face mediation, and with richer emotional information compared to indirect VOM (e.g., letter exchange). Risks comprised technical and privacy concerns. Our findings provide insight into stakeholder perceptions of the usability of CBC-VOM and thus directions for effective employment.
K1 ICT based communication
K1 digital communication
K1 Victim-offender mediation
K1 Restorative Justice
DO 10.1080/15564886.2021.2020946