From the street corner to call centre: changes in the characteristics of mental health-related calls for service received by police

Between 2009 and 2016, New Zealand Police experienced a disproportionate increase in lower-priority mental health-related calls. This exploratory study uses content analysis to identify characteristics of these calls, including reasons for calling police, advice and actions undertaken by communicati...

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Detalles Bibliográficos
Autor principal: Hendy, Ross (Autor)
Otros Autores: Li, Judy ; Newcombe, Rhiannon ; Walton, Darren
Tipo de documento: Electrónico Artículo
Lenguaje:Inglés
Publicado: 2022
En: Policing and society
Año: 2022, Volumen: 32, Número: 7, Páginas: 862-877
Acceso en línea: Presumably Free Access
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Palabras clave:
communications centre
police call centres
Calls for service
Mental Health
Policing