From the street corner to call centre: changes in the characteristics of mental health-related calls for service received by police

Between 2009 and 2016, New Zealand Police experienced a disproportionate increase in lower-priority mental health-related calls. This exploratory study uses content analysis to identify characteristics of these calls, including reasons for calling police, advice and actions undertaken by communicati...

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Bibliographic Details
Main Author: Hendy, Ross (Author)
Contributors: Li, Judy ; Newcombe, Rhiannon ; Walton, Darren
Format: Electronic Article
Language:English
Published: 2022
In: Policing and society
Year: 2022, Volume: 32, Issue: 7, Pages: 862-877
Online Access: Presumably Free Access
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Keywords:
communications centre
police call centres
Calls for service
Mental Health
Policing