RT Article
T1 Determinants of satisfaction with police in a developing country: a randomised vignette study
JF Policing and society
VO 29
IS 4
SP 471
OP 487
A1 Nivette, Amy E.
A1 Akoensi, Thomas D.
A2 Akoensi, Thomas D.
LA English
YR 2019
UL https://krimdok.uni-tuebingen.de/Record/1796171565
AB This study examines the effects of three theoretical factors representing both process-based and outcome-based dimensions of police actions on attitudes towards police using an experimental vignette design. We constructed two vignettes depicting citizens’ plausible encounters with police in an urban setting in a developing country (i.e. Accra, Ghana) and varied the level of police procedural justice, measured by quality of treatment, lawfulness, measured by whether or not a bribe is present, and effectiveness, measured by whether or not the offender was caught. In line with previous research, we find that dimensions of police procedural justice, lawfulness, and effectiveness all increase citizens’ satisfaction. However, we find that in certain situations, unlawfulness and ineffectiveness can undermine any positive influence of procedural justice policing on satisfaction. These findings have implications for criminal justice institutions seeking to improve relations with citizens and boost satisfaction and ultimately legitimacy.
K1 Police Legitimacy
K1 Corruption
K1 Effectiveness
K1 Procedural Justice
K1 Vignettes
DO 10.1080/10439463.2017.1380643