RT Article
T1 Putting a face to a name: Telephone contact as part of a blended approach to probation supervision
JF Probation journal
VO 68
IS 4
SP 394
OP 410
A1 Dominey, Jane 1965-
A2 Coley, David
A2 Devitt, Kerry Ellis
A2 Lawrence, Jess
LA English
YR 2021
UL https://krimdok.uni-tuebingen.de/Record/178198512X
AB This article is about the experience of telephone supervision from the perspective of practitioners. It is set in the context of the Covid-19 pandemic, which changed and challenged the nature of probation supervision and required service users and supervisors to communicate remotely, using the telephone, rather than by meeting face-to-face. The article explores some of the impacts and consequences of telephone contact and examines the extent to which this approach has a part to play in future, post-pandemic, ways of working.The article draws on findings from a research project examining remote supervision practice during the pandemic. Fieldwork (comprising an online survey and a series of semi-structured interviews) was conducted between July and September 2020 in three divisions within an English community rehabilitation company. The article reinforces the importance of face-to-face work in probation practice but suggests that there is scope to retain some use of telephone supervision as part of a future blended practice model. Further thinking about telephone supervision might consider these three themes identified in the research: remote working limits the sensory dimension of supervision, relationships remain at the heart of practice, and good practice requires professional discretion.
K1 Covid-19
K1 Pandemie
K1 Telearbeit
K1 Bewährungshilfe
K1 Telephone supervision
K1 Relationships
K1 Professional discretion
K1 Blended supervision
K1 Probation Supervision
DO 10.1177/02645505211050870