Putting a face to a name: Telephone contact as part of a blended approach to probation supervision

This article is about the experience of telephone supervision from the perspective of practitioners. It is set in the context of the Covid-19 pandemic, which changed and challenged the nature of probation supervision and required service users and supervisors to communicate remotely, using the telep...

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Bibliographic Details
Authors: Dominey, Jane 1965- (Author) ; Coley, David (Author) ; Devitt, Kerry Ellis (Author) ; Lawrence, Jess (Author)
Format: Electronic Article
Language:English
Published: 2021
In: Probation journal
Year: 2021, Volume: 68, Issue: 4, Pages: 394-410
Online Access: Volltext (kostenfrei)
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Keywords:
Covid-19
Pandemie
Telearbeit
Bewährungshilfe
Telephone supervision
Relationships
Professional discretion
Blended supervision
Probation Supervision
Description
Summary:This article is about the experience of telephone supervision from the perspective of practitioners. It is set in the context of the Covid-19 pandemic, which changed and challenged the nature of probation supervision and required service users and supervisors to communicate remotely, using the telephone, rather than by meeting face-to-face. The article explores some of the impacts and consequences of telephone contact and examines the extent to which this approach has a part to play in future, post-pandemic, ways of working.The article draws on findings from a research project examining remote supervision practice during the pandemic. Fieldwork (comprising an online survey and a series of semi-structured interviews) was conducted between July and September 2020 in three divisions within an English community rehabilitation company. The article reinforces the importance of face-to-face work in probation practice but suggests that there is scope to retain some use of telephone supervision as part of a future blended practice model. Further thinking about telephone supervision might consider these three themes identified in the research: remote working limits the sensory dimension of supervision, relationships remain at the heart of practice, and good practice requires professional discretion.
ISSN:1741-3079
DOI:10.1177/02645505211050870