Communication Error Management in Law Enforcement Interactions: A Sender’s Perspective

We examined the psychological and behavioral consequences of making a communication error in expressive crisis negotiations and instrumental suspect interviews. During crisis negotiation (n = 133) or suspect interview (n = 68) training, Dutch police and probation officers received preparation materi...

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Bibliographic Details
Authors: Oostinga, Miriam S. D. (Author) ; Giebels, Ellen 1969- (Author) ; Taylor, Paul J. (Author)
Format: Electronic Article
Language:English
Published: 2020
In: Criminal justice and behavior
Year: 2020, Volume: 47, Issue: 1, Pages: 39-60
Online Access: Presumably Free Access
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Keywords:
Communication errors
Crisis negotiation
error management
Response strategies
Suspect interview