RT Article
T1 Performance-based policy in offender rehabilitation: Limitation or innovation for front-line workers in Liaison and Diversion services?
JF Probation journal
VO 67
IS 3
SP 198
OP 213
A1 Rocha, Paulo
A2 Holmen, Ann-Karin
LA English
YR 2020
UL https://krimdok.uni-tuebingen.de/Record/1761902326
AB In recent years, the English government has been using competitive elements in the process of allocating public funds through policy. Front-line workers struggle with the limitations imposed by such a model. A qualitative case study was conducted to investigate the impact of a new performance-based policy on front-line workers of a public service called Liaison and Diversion. The findings demonstrated that professionals have been adapting the policy to local circumstances found at the street level. We argued that adaptation is a form of employee-based innovation that optimises the use of scarce resources and customises services to the clients.
K1 England
K1 Wales
K1 Liaison and Diversion
K1 front-line workers
K1 Innovation
K1 Limitations
K1 Offender rehabilitation
K1 performance-based policymaking
DO 10.1177/0264550520926578