RT Article T1 Constrained Gatekeepers of the Criminal Justice Footprint: A Systematic Social Observation Study of 9-1-1 Calltakers and Dispatchers T2 Justice quarterly / Academy of Criminal Justice Sciences. Eastern Kentucky University JF Justice quarterly VO 37 IS 7 SP 1176 OP 1198 A1 Lum, Cynthia A2 Koper, Christopher Sean A2 Stoltz, Megan A2 Goodier, Michael A2 Johnson, William A2 Prince, Heather A2 Wu, Xiaoyun LA English YR 2020 UL https://krimdok.uni-tuebingen.de/Record/1760116262 K1 Calltakers K1 Dispatchers K1 Public safety communications K1 911 call centers K1 Criminal justice footprint K1 Diversion K1 Prevention