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|a Lum, Cynthia
|a Lum, Cynthia M.
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|a Constrained Gatekeepers of the Criminal Justice Footprint
|b A Systematic Social Observation Study of 9-1-1 Calltakers and Dispatchers
|c Cynthia Lum, Christopher S. Koper, Megan Stoltz, Michael Goodier, William Johnson, Heather Prince and Xiaoyun Wu
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|c 2020
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|a Justice quarterly / Academy of Criminal Justice Sciences. Eastern Kentucky University
|v VoClume 37 (2020)
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|a Calltakers
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|a Dispatchers
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|a 911 call centers
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|d Abingdon, Oxfordshire : Routledge, 1984
|g 37(2020), 7, Seite 1176-1198
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