RT Article
T1 Gender Eclipsed? Racial Hierarchies in Transnational Call Center Work
JF Social justice
VO 32
IS 4
SP 105
OP 119
A1 Mirchandani, Kiran 1968-
LA English
YR 2005
UL https://krimdok.uni-tuebingen.de/Record/1747157759
AB Part of a special issue on race, racism, and empire in the Canadian context. A study was conducted to explore the nature of gendered work in the context of global economic relations. Data were obtained from interviews with 13 workers, three managers, and representatives of three agencies that provide training for workers in the call center industry in New Delhi, India. Findings revealed that the participants considered call center work to be gender-desegregated. However, findings further revealed that female workers visualized their call center work as an opportunity to gain entry into technical work, whereas male workers construct call center jobs as fundamentally non-technical. Findings suggest that traditionally female-dominated service industries are being redefined as technical and exported to countries with a low-cost labor pool to be staffed by well-educated workers of both sexes.
K1 Women
K1 Interviewing
K1 Executives
K1 Consumers
K1 Telephones
K1 Femininity
K1 Sex differences (Biology)
K1 Sex discrimination
K1 Service industries
K1 employment discrimination
K1 Call centers
K1 GENDER role