Making sense of violence and victimization in health care work: The emotional labour of ‘not taking it personally’
Despite significant impacts on employee health, workplace violence tends to be minimized and normalized by service workers and by organizations, with employees implicitly held culpable for causing aggression through how they manage interactions. Little is known about how workers accomplish minimizat...
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| Contributors: | ; |
| Format: | Electronic Article |
| Language: | English |
| Published: |
2021
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| In: |
International review of victimology
Year: 2021, Volume: 27, Issue: 1, Pages: 94-110 |
| Online Access: |
Volltext (Resolving-System) |
| Journals Online & Print: | Drawer...
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| Check availability: | HBZ Gateway |
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