RT Article
T1 Is Police Integrity an Important Predictor of Citizen Satisfaction in Police in Post-colonial Emerging Democracies? The Case of India
JF Asian journal of criminology
VO 13
IS 1
SP 19
OP 34
A1 Nalla, Mahesh
A2 Hamm, Joseph A.
A2 Paek, Seung Yeop
LA English
YR 2018
UL https://krimdok.uni-tuebingen.de/Record/1744961557
AB The focus of this study is to examine citizen satisfaction with the police. Specifically, the authors aim to understand the factors that determine citizen satisfaction with police services in India, a former English colony and a relatively new republic that has achieved a significant economic development in recent decades. Findings from analysis of a convenience sample (N = 845) obtained from four Northern states in India suggest that perceived procedural fairness, fear of crime, and age of the respondents predict satisfaction with police services. Moreover, perceived professionalism of police officers is found to increase their perceived procedural fairness.
K1 Citizen satisfactionwith police
K1 Procedural fairness
K1 Professionalism
K1 India
DO 10.1007/s11417-017-9254-9