Managing rehabilitation: negotiating performance accountability at the frontlines of reentry service provision
Based on a three-year ethnographic study of two prisoner reentry agencies, this article explores how frontline service providers negotiate the contradictory demands of performance accountability. Performance accountability systems—collectively known as the New Public Management (NPM)—force service p...
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| Format: | Electronic Article |
| Language: | English |
| Published: |
2017
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| In: |
Punishment & society
Year: 2017, Volume: 19, Issue: 4, Pages: 482-502 |
| Online Access: |
Volltext (Resolving-System) |
| Journals Online & Print: | Drawer...
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| Check availability: | HBZ Gateway |
| Keywords: |