RT Article
T1 Dimensions of Electronic Fraud and Governance of Trust in Nigeria’s Cashless Ecosystem
JF International journal of offender therapy and comparative criminology
VO 64
IS 16
SP 1717
OP 1740
A1 Oludayo, Tade
A1 Adeniyi, Oluwatosin A.
LA English
YR 2020
UL https://krimdok.uni-tuebingen.de/Record/1738740838
AB A negative outcome of the nascent cashless policy in Nigeria has been persistent electronic banking fraud (e-fraud). Fraud occurrence in any financial space indicates insecurity and loopholes being exploited by fraudsters. This underscores the importance of trust governance in electronic banking and its centrality in a transiting cashless economy like Nigeria. Against this background, we investigated e-banking fraud and the role trust governance plays in both the adoption and refusal to migrate and use electronic banking in Nigeria. Using qualitative methods (in-depth and key informant interviews) of data collection, 30 participants were purposively selected and in some instances reached through the snowball and referral methods. Findings showed internal, external, and collaborative dimensions of e-fraud. Experiences of fraud reportedly affected adoption and migration of bank customers to e-banking platforms. Although weak governance mechanism was reported, banks nonetheless are embracing security mechanisms such as sending SCAM alert messages to customers, while shaming and sack of compromised staff were employed as within-bank measures to secure the confidence of customers in the evolving financial ecosystem.
K1 Financial inclusion
K1 Electronic fraud
K1 Cashless ecosystem
K1 Cybersecurity
K1 Nigeria
DO 10.1177/0306624X20928028