@article{ Solr-1689911441, title = {The antecedents of disputes: complaining and claiming}, journal = {OƱati Socio-Legal Series}, volume = {1}, number = {6}, pages = {1-31}, author = {Kritzer, Herbert M.}, year = {2011}, url = {http://dx.doi.org/10.15496/publikation-38310} }