@book{ Solr-165108274X, title = {Getting disputes resolved: designing systems to cut the costs of conflict}, series = {A joint publication in the Jossey-Bass management series and the Jossey-Bass social and behavioral science series}, author = {Ury, William}, editor = {Brett, Jeanne M. and Goldberg, Stephen B.}, address = {San Francisco u.a.}, publisher = {Jossey-Bass}, year = {1989}, edition = {1. ed., 2. print.}, }