Ury, W., Brett, J. M., & Goldberg, S. B. (1989). Getting disputes resolved: Designing systems to cut the costs of conflict (1. ed., 2. print.). Jossey-Bass.
Chicago-Zitierstil (17. Ausg.)Ury, William, Jeanne M. Brett, und Stephen B. Goldberg. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. 1. ed., 2. print. San Francisco [u.a.]: Jossey-Bass, 1989.
MLA-Zitierstil (9. Ausg.)Ury, William, et al. Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict. 1. ed., 2. print. Jossey-Bass, 1989.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.