RT Article T1 Managing citizen calls to the police: the impact of Baltimore's 3-1-1 call system JF Criminology & public policy VO 2 IS 1 SP 97 OP 124 A2 Frank, James A2 Famega, Christine N. A2 Eck, John E. A2 Rogan, Dennis LA English YR 2002 UL https://krimdok.uni-tuebingen.de/Record/1639293434 K1 Polizeiorganisation K1 Polizeinotruf K1 Polizeiarbeit DO 10.1111/j.1745-9133.2002.tb00110.x