@article{ Solr-1625505523, title = {Umgang mit Emotionen in Verhandlungen - Teil 1 -}, journal = {Zeitschrift für Konfliktmanagement}, volume = {14}, number = {2}, pages = {40-44}, author = {Berger, Klaus Peter}, editor = {Bernhardt, Madeleine and Bernhardt, Andreas}, year = {2011}, }