RT Book T1 Mediation, conciliation and emotions: a practitioner's guide for understanding emotions in dispute resolution A1 Ladd, Peter D. 1946- LA English PP Lanham u.a. PB Univ. Press of America YR 2005 UL https://krimdok.uni-tuebingen.de/Record/1622074734 CN 303.6/9 SN 076183284X K1 Rechtsstreit : Beilegung : Gefühlspsychologie