Cita APA (7a ed.)

Ladd, P. D. (2005). Mediation, conciliation and emotions: A practitioner's guide for understanding emotions in dispute resolution. Univ. Press of America.

Cita Chicago Style (17a ed.)

Ladd, Peter D. Mediation, Conciliation and Emotions: A Practitioner's Guide for Understanding Emotions in Dispute Resolution. Lanham [u.a.]: Univ. Press of America, 2005.

Cita MLA (8a ed.)

Ladd, Peter D. Mediation, Conciliation and Emotions: A Practitioner's Guide for Understanding Emotions in Dispute Resolution. Univ. Press of America, 2005.